Successful case of customer negotiation and transaction and shipment

In a highly competitive market environment, we always focus on customers and are committed to providing high-quality products and services to every customer. Recently, we successfully completed an important customer negotiation and successfully achieved transaction and shipment.

1. Initial contact

Our sales team established contact with a potential customer from Australia through the light box exhibition. The customer showed great interest in the appearance of our products, including the thickness of the light box, functions such as LED lighting, and hanging methods, and hoped to learn more about the solutions we provide. After initial communication, we arranged an online meeting to introduce the characteristics and technical advantages of our crystal light box in detail.

2. In-depth understanding of customer needs

During the meeting, we listened carefully to the customer's needs and pain points, and learned about his needs, whether it can be customized, price, logistics and transportation, etc. Our team proposed a tailor-made solution based on the customer's specific situation, and demonstrated the functions and application scenarios of the light box.

3. Formal negotiation

After 2 months of communication, the customer approved our plan and both parties decided to enter the formal negotiation stage. During this process, we had an in-depth discussion on details such as price, delivery time, and after-sales service. In order to meet the requirements of customers, we flexibly adjusted the quotation and promised to provide better after-sales service to enhance customer confidence.

4. Reaching an agreement

After repeated negotiations, the two parties finally reached a consensus and signed the contract. The customer is satisfied with our product quality and service, and we are also looking forward to future cooperation.

5. Order processing and shipment

After the contract was signed, we immediately started the order processing process. The production team accelerated the production progress while ensuring product quality. At the same time, the logistics team also actively coordinated to ensure that the product can be shipped on time.

In the end, we successfully completed the production of the order and shipped the product to the customer on the agreed date. After receiving the goods, the customer promptly fed back his satisfaction with the product, which laid a good foundation for our subsequent cooperation.

6. Follow-up service

After shipment, our after-sales service team followed up in time to ensure that customers can get the necessary support and help during use. We also communicate with customers regularly to understand their experience in use so as to adjust our service strategy in time.

Summary

From customer negotiations to transaction shipment, we always adhere to customer-oriented, communication and cooperation. Successful cases not only improve customer satisfaction, but also accumulate valuable experience for us. In the future, we will continue to work hard to provide more customers with high-quality products and services to achieve win-win cooperation.